Frequently asked questions (FAQ)

Do you deliver internationally?

No, we only deliver within the United Kingdom.

When will my order be shipped?

We aim to process all orders within 2 to 4 business days (Monday to Friday) after your purchase is confirmed. As soon as your order has been shipped, you’ll receive a tracking link via email.

How long does delivery take?

Standard UK delivery typically takes 5 to 10 business days (Monday to Friday) after dispatch.

How much is shipping?

We offer free shipping on all orders within the United Kingdom with no minimum spend required.

Can I track my order?

Yes, you can. Once your order has been dispatched, you’ll receive a tracking link so you can follow your delivery in real time. You can also follow your delivery via the 'Track Your Order' page.

What is your return policy?

You can return any item within 30 days after receiving your order, as long as it’s unused, unworn, and in original condition with all tags attached. Just send us an email to start the process.

How long does it take to get a refund?

Once we receive and inspect your return, your refund will be processed within 10 business days and issued to your original payment method.

Do you offer exchanges?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

What payment methods do you accept?

We accept Visa, MasterCard & American Express.

How can I contact your team?

Customer Service Opening Hours: Monday – Friday: 9:00 AM – 5:00 PM